Billing and Account Questions :: What Do?

At Decibite we don't hide behind support tiers, phone queues, or abstract immutable policy. We want to make your hosting experience a smooth frictionless experience.

Email & Tickets

You can always email or to enter our ticketing system, or if you are logged in you can create a ticket here.

Live Chat

Another great way to reach us is the website live chat. That tool reaches our support department same as EMail and phone so we are happy to help on all issues.


But speaking of a phone, we do have a toll-free line at 1-855-640-6340. This line is monitored 24/7 by an on-call technician who is able to handle all server outage issues. Due to the nature of an on-call line, the technician may not be able to take immediate action with you on the line, but they will be able to communicate with your current status and orchestrate any actions that need to be undertaken. 

Our team is here to support you and your journey through the clouds. We try to operate in a way that avoids emergencies so accounts will not be suspended automatically and instead require manual intervention.  I could go on, but our objective is to keep your project online, fast, and protected. Talk to us on any of the above mediums and we would be happy to help you out!

Need help?

If you need any assistance or have a question, please reach out to us. We can be reached in a variety of ways.

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